Info

Order info and Questions 24hr response 

If you have a change in the order, cancel request , or return/replacement question or general questions (availability) or shipment status. 

Contact us at 

info@voyagertools.com           (24 hr. support )

714-866-6868   (Limited to business hours )

 

 

Shipping policy 

All orders are dispatched within 48 hours, with fast shipping, includes tracking number. Items are shipped using FEDEX or USPS, UPS normal transit time from ship date is 1-7 days.

If requesting shipping to a PO box address, please note that you may have to pay for shipping via USPS. UPS and FEDEX do not ship to PO Boxes. If you would like to know if a particular item requires payment to be sent to a PO Box, please contact us BEFORE purchasing the item.

If special instructions for delivery are needed please contact us. We will contact the shipping company.

If a specific shipping company is required, please contact us to make changes.

Free shipping only applies to completed transactions. Returns and undeliverable items will have the cost of shipping deducted from the refund issued.

USPS shipments returned as undeliverable or refused will have both the original and return shipping fees deducted from their refund.

Items returned as undeliverable or refused cannot be reshipped for free. The buyer must pay reshipping if they would like the item sent again. This includes free shipping items.

 

Return Policy 

30 day hassle free returns :
For fast replacement:
We must be contacted about damaged or defective items on the delivery date. Please check your items when you receive them. We will not accept returns of these items if we are not contacted 10 days after delivery date. In order to file shipping claims or lost item claims time is important.
Returns will not be accepted if the items are incomplete.